How to Choose a Healthcare Staffing Agency in Ontario
What to look for — and what questions to ask — when selecting a staffing partner for your healthcare facility or organization.
Read ArticleCompassionate Healthcare Staffing and Support Services Across Ontario
Shield Family Care Services connects qualified healthcare and support professionals with facilities and families who need them — reliably, responsibly, and with care.
Ontario-Based & Community-Focused
Compassionate, Vetted Professionals
Responsive Staffing Support
Family-Centred & Facility-Ready
Personalized Service Plans
Who We Help
Serving Facilities, Families, and Healthcare Professionals
Whether you run a healthcare facility, need support for a loved one, or are looking to build a rewarding career in care, SFCS is here for you.
Facilities & Organizations
For Facilities
Get reliable, screened healthcare staff when you need them — without the long recruitment cycle.
Learn More →Individuals & Families
For Families
Find compassionate, qualified support for your loved one, tailored to their specific needs and goals.
Learn More →Healthcare Professionals
Join Our Team
Build a meaningful career in healthcare and support services with flexible opportunities across Ontario.
View Opportunities →
Our Services
Comprehensive Healthcare Staffing & Support Services
From healthcare staffing solutions for facilities to in-home support for individuals and families — SFCS delivers care that makes a difference.
Healthcare Staffing
Qualified PSWs, RPNs, DSWs, and support workers placed with hospitals, long-term care homes, group homes, and community organizations across Ontario.
Learn MoreDevelopmental Disability Support
Person-centred support services for individuals with developmental disabilities, delivered with dignity, respect, and a focus on inclusion and independence.
Learn MoreBehaviour Support
Evidence-based behaviour support services for individuals with complex needs, delivered by qualified behaviour technicians and therapists working with care teams.
Learn MoreRespite Care
Temporary relief for primary caregivers through in-home and community-based respite care, ensuring your loved one receives safe, compassionate care while you recharge.
Learn MoreHome & Community Support
Flexible in-home and community-based support services to help individuals maintain independence, engage with their community, and live fulfilling lives.
Learn MoreStaffing for Facilities
Comprehensive staffing solutions for hospitals, long-term care homes, group homes, community organizations, and school-based programs. Flexible, screened, and reliable.
Request Staff
Why Shield Family Care Services
Built on Trust, Delivered with Care
We understand that staffing and support decisions affect real people. That's why everything we do is grounded in thorough screening, genuine care, and a commitment to getting it right.
Personalized Matching
We take time to understand your specific needs and match you with professionals who are the right fit — not just technically qualified, but genuinely aligned.
Thoroughly Screened Staff
Every professional in our network undergoes reference checks, credential verification, background checks, and a personal interview before placement.
Fast Response Times
Staffing needs don't keep business hours. We work quickly to fill urgent requests and maintain a ready pool of qualified professionals available when you need them.
Ontario-Wide Coverage
We serve communities across Ontario — from major urban centres like Toronto and Ottawa to smaller cities and rural communities that also deserve quality care support.
Ongoing Support
Our relationship doesn't end at placement. We check in regularly, address concerns promptly, and ensure both clients and professionals are supported throughout their engagement.
Compliance-Focused
We take regulatory compliance seriously. Our processes align with Ontario's healthcare standards, PIPEDA privacy requirements, and PHIPA health privacy obligations.
Our Process
How We Screen and Match Professionals
From your first request to ongoing placement support, we handle every step with care and professionalism.
1
You Submit a Request
Tell us your staffing or care support needs through our online form or by phone.
2
We Review Your Needs
A member of our team contacts you to clarify requirements, timelines, and preferences.
3
We Match Qualified Professionals
We identify screened, credentialed professionals suited to your specific situation.
4
You Approve the Match
Review the proposed professional and confirm the placement when you're comfortable.
5
Ongoing Support Provided
We remain available throughout the placement to address any questions or adjustments.
Service Coverage
Serving Communities Across Ontario
SFCS provides healthcare staffing and support services throughout Ontario. Find your community below or contact us to confirm coverage in your area.
Toronto
Ottawa
Hamilton
Mississauga
Brampton
London
Windsor
Kitchener-Waterloo
Barrie
Sudbury
Thunder Bay
Kingston
Peterborough
Oshawa
St. Catharines
Guelph
Oakville
Burlington
Markham
Richmond Hill
Vaughan
Newmarket
Sault Ste. Marie
North Bay
Brantford
Sarnia
& Surrounding Areas
Common Questions
Frequently Asked Questions
Shield Family Care Services places a wide range of healthcare and support professionals, including Personal Support Workers (PSWs), Registered Practical Nurses (RPNs), Developmental Support Workers (DSWs), Behaviour Technicians, Community Support Workers, and supervisory/coordinator roles. We serve both healthcare facilities and families in their homes and communities.
Turnaround time depends on the specifics of your request, including the role, location, and timing. For urgent requests, we work as quickly as possible and may be able to place a professional within hours. For planned or ongoing needs, we typically work with you over a few days to ensure the best possible match. Contact us to discuss your timeline.
Yes. All SFCS professionals undergo a thorough screening process that includes credential and registration verification, reference checks, criminal background checks (including vulnerable sector screening), and a personal interview with our team. We also verify professional liability insurance where applicable. Our compliance standards are designed to meet the expectations of Ontario's healthcare sector.
We serve communities across Ontario, including Ottawa, Hamilton, London, Windsor, Kitchener-Waterloo, Barrie, Sudbury, and Northern Ontario. We continue to expand our network and coverage area. If you're unsure whether we serve your specific location, please contact us and we'll let you know or work to find a solution.
The process for families begins with a conversation — by phone or through our care request form. We'll ask about the individual's needs, preferences, daily routines, and any specific requirements. From there, we identify qualified, suitable support workers and arrange an introduction. Once you're satisfied with the match, we begin the placement. We remain a point of contact throughout the engagement to ensure things are going well.
You can apply directly through our Careers page, where you'll find the full list of roles we recruit for and an online application form. You'll be asked to upload your resume, provide your credentials, and complete a consent statement. Our team reviews all applications and reaches out to qualified candidates for an initial interview.
Resources & Insights
Healthcare Staffing & Support Blog
Helpful articles and guides for facilities, families, and healthcare professionals navigating Ontario's care landscape.
What to Know Before Arranging Respite Care for a Loved One
A practical guide for families considering respite care — what it involves, who it's for, and how to prepare for a smooth transition.
Read ArticleBuilding a Career in Healthcare Support: What You Need to Know
From qualifications to career pathways — an honest look at what it takes to build a rewarding, long-term career in Ontario's healthcare support sector.
Read Article