Shield Family Care Services

The right care.
The right people.
Peace of mind.

Compassionate home care, community support and dependable healthcare staffing for families and organizations across Ontario.

A care worker supporting an older adult at home

I need care

Support for everyday life, for you or someone you love.

Find Care

I need staff

Healthcare and support professionals for your organization.

Request Staff

Our services

Support that fits your life.

For your home, your community or your organization. Start with the support you need.

Respite Care

Regular respite and planned backup support that respects individual choices, culture and family routines.

Learn More

Why choose SFCS

Care is personal.
So is our approach.

We take time to understand the person, the family and the setting. Then we work with you to find a practical way forward.

Get to know SFCS

Person-centred planning

Support shaped around individual goals, preferences and everyday routines.

Thoughtful screening and matching

Our existing screening process considers qualifications, experience and the needs of the placement.

A human point of contact

Speak with our team about your needs and the next step in your care or staffing inquiry.

Getting started

A clear next step, together.

  1. Tell us what you need

    Start with a short care or staffing inquiry. Please leave detailed medical information out of your initial message.

  2. Speak with a coordinator

    Our team reviews your inquiry and contacts you to understand the support you are looking for.

  3. Agree on the next steps

    Discuss a care or staffing plan, the matching process and practical arrangements before support begins.

Connected to communities across Ontario.

Check our service-area information, then contact our team to discuss support in your community.

View Service Areas

Helpful answers

Questions before
you get started?

Our team can help you understand the options.

Do you accept Passport funding?

Yes. We accept Ontario Passport funding for support services. Contact our team to discuss your needs and how your Passport funding can be used for eligible support.

How do I request care?

Use the family care inquiry form to tell us about the type of support you are looking for. A coordinator will review your request and contact you.

What kinds of support do you offer?

Our existing services include home and community support, respite care, behaviour support, developmental disability support and healthcare staffing.

How are professionals matched?

Matching considers the person’s or organization’s needs, professional qualifications, experience and availability. Discuss your preferences with our team.

Can my facility request staff?

Yes. Use our facility staffing request form to describe your organization, the roles needed and your staffing requirements.

What happens after an inquiry?

Our team reviews the information and follows up to discuss your needs and next steps. Submitting an inquiry does not confirm a placement or service start date.

Here to help

Let’s find the right support for you.

Tell us what you need. We’ll help you understand the next step.